Main Profile

Main Profile

Profile

Viviana Gonzalez

VIRTUAL ASSISTANT | ADMINISTRATIVE & OPERATIONS SUPPORT

Hi! I'm Viviana, a Venezuelan living in Uruguay with a law degree and a love for learning. With nearly six years in customer service, I now work in medical pre-authorization, where organization and problem-solving are part of my daily routine. I'm adaptable, detail-oriented, and enjoy helping people. I'm excited to grow as a Virtual Assistant, take on new challenges, and make things easier for the people I work with!

Roles open to

Administrative Assistant
Virtual Assistant
Administrative Coordinator
Operations Assistant
Legal Assistant

Achievements

Built nearly six years of customer service experience, communicating in English and Spanish while helping customers resolve questions and issues.
Manage time-sensitive medical pre-authorization requests, coordinate with insurance companies, and follow up on pending approvals to help clinics avoid appointment delays.
Developed strong documentation management, attention to detail, and follow-up skills through experience in medical administration and legal case documentation.

My professional journey

Ingenious Americas
Work experience•Mar 2025 - present

Medical Pre Auth Agent

Ingenious Americas

Full-Time
Alorica
Work experience•Aug 2022 - Oct 2022

Temporary Candidate Support Agent

Alorica

Full-Time
Alorica
Work experience•Nov 2018 - Mar 2025

Bilingual Customer Service Representative

Alorica

Full-Time
Criminal Judicial Circuit of Zulia, Cabimas Branch
Work experience•Feb 2018 - Apr 2018

Legal Intern

Criminal Judicial Circuit of Zulia, Cabimas Branch

Full-Time

My learning journey

Bootcamp•Jan 2024 - present

How to be the Best Virtual Assistant - Basic Training

Virtual Latinos

Bootcamp•Jan 2024 - present

Introduction to ChatGPT

Virtual Latinos

Bootcamp•Jan 2024 - present

ChatGPT Prompt Master

Virtual Latinos

Bootcamp•Jan 2024 - present

Introduction to AI in Visual Content Creation

Virtual Latinos

Education•Jan 2022 - present

Bachelor's Degree in International Relations

Universidad de la República (UDELAR)

International Relations

Certification•Jan 2021 - present

Administrative Accounting Assistant

IBEC

Education•Jan 2013 - Jan 2018

Law Degree in Law

Universidad del Zulia, Venezuela

Law

What I'm good at

Skills

NameYears of experience
Salesforce CRMN/A
Microsoft OfficeN/A
ExcelN/A
Google WorkspaceN/A
Google DriveN/A
OneDriveN/A
Memory Conty/Worky/FigaroN/A
ZoomN/A
Google MeetN/A
Microsoft TeamsN/A