Main Profile

Viviana Gonzalez
VIRTUAL ASSISTANT | ADMINISTRATIVE & OPERATIONS SUPPORT
Hi! I'm Viviana, a Venezuelan living in Uruguay with a law degree and a love for learning. With nearly six years in customer service, I now work in medical pre-authorization, where organization and problem-solving are part of my daily routine. I'm adaptable, detail-oriented, and enjoy helping people. I'm excited to grow as a Virtual Assistant, take on new challenges, and make things easier for the people I work with!
Roles open to
Administrative Assistant
Virtual Assistant
Administrative Coordinator
Operations Assistant
Legal Assistant
Achievements
Built nearly six years of customer service experience, communicating in English and Spanish while helping customers resolve questions and issues.
Manage time-sensitive medical pre-authorization requests, coordinate with insurance companies, and follow up on pending approvals to help clinics avoid appointment delays.
Developed strong documentation management, attention to detail, and follow-up skills through experience in medical administration and legal case documentation.
My professional journey
Work experience•Mar 2025 - present
Medical Pre Auth Agent
Ingenious Americas
Full-Time
Work experience•Aug 2022 - Oct 2022
Temporary Candidate Support Agent
Alorica
Full-Time
Work experience•Nov 2018 - Mar 2025
Bilingual Customer Service Representative
Alorica
Full-Time
Work experience•Feb 2018 - Apr 2018
Legal Intern
Criminal Judicial Circuit of Zulia, Cabimas Branch
Full-Time
My learning journey
Bootcamp•Jan 2024 - present
How to be the Best Virtual Assistant - Basic Training
Virtual Latinos
Bootcamp•Jan 2024 - present
Introduction to ChatGPT
Virtual Latinos
Bootcamp•Jan 2024 - present
ChatGPT Prompt Master
Virtual Latinos
Bootcamp•Jan 2024 - present
Introduction to AI in Visual Content Creation
Virtual Latinos
Education•Jan 2022 - present
Bachelor's Degree in International Relations
Universidad de la República (UDELAR)
International Relations
Certification•Jan 2021 - present
Administrative Accounting Assistant
IBEC
Education•Jan 2013 - Jan 2018
Law Degree in Law
Universidad del Zulia, Venezuela
Law
What I'm good at
Skills
NameYears of experience
Salesforce CRMN/A
Microsoft OfficeN/A
ExcelN/A
Google WorkspaceN/A
Google DriveN/A
OneDriveN/A
Memory Conty/Worky/FigaroN/A
ZoomN/A
Google MeetN/A
Microsoft TeamsN/A