Customer Service & Administrative Professional with 5+ years driving client satisfaction and operational efficiency in insurance, BPO, and telecom sectors. Proven track record of 96%+ first-contact resolution, 4.8/5 CSAT scores, and reducing admin processing time by 20%. Expert in Zendesk, Salesforce, CRM systems, and MS Office Suite. Strong communicator fluent in English with basic Spanish, supporting diverse clients across B2B and B2C channels.